Contact Smash

One address reaches us for everything: jathanscreatives@gmail.com. For a quick question you can also message us on WhatsApp: +34604591129.

We answer within 30 days, and normally within a few working days.

What to include

A bug or a wrong score. Tell us your device and OS version, what you expected, and what happened. If it involves a specific match, the match's share link is the fastest thing you can send us.

A privacy request — a copy of your data, a correction, or deletion. Write from the email address on the account so we can tell it is you. Two of these you can do yourself, immediately: Profile → Export my data and Profile → Delete account (see the account deletion page).

Data about you that someone else recorded. If another Smash user created a player record or match history about you, say so and give us the name and, if you have it, the share link. We will pass the request to the account holder and act on it ourselves where we can.

Billing. Premium is charged by Apple or Google, not by us, so refunds and cancellations go through the store. If Premium is not showing after a reinstall, try Restore purchases on the Premium screen first, signed in to the store account you bought with. We can still help you work out what happened.

Anything else

Feature requests, club and tournament questions, press, and partnership enquiries all go to the same address. Say which it is in the subject line and it gets to the right place faster.